Low Income Schools Not Getting Best Internet Pricing, Critics Say

Online

May 1, 2012; Source: ProPublica

A federally mandated fund designed to bridge the digital divide between rich and poor communities is coming under scrutiny for not directing much-needed broadband subsidies to schools and libraries in low income communities while disproportionately benefiting telecommunications companies. At the heart of the controversy is the Universal Service Administrative Company (USAC), the nonprofit corporation that administers the fund.  Comprised of industry board members and staff, USAC provides a glimpse into the turbid waters of federally mandated public/private funding pools, and the need for clearer oversight.

Amidst all those charges at the bottom of one’s phone bill is one labeled “Universal Service Fund,” or USF. These dollars and nickels from each consumer’s monthly payment combine to create a pool of funds that totaled about $8.1 billion last year. Congress created the fund 15 years ago in part because of the actions of consumer advocacy groups. The law directs, among other things, that a portion of the money (about $2.5 billion in 2011) subsidize telecom and Internet services for disadvantaged school children and library users under a program called E-rate. However, the bulk of E-rate funds go toward carriers to provide external connectivity to qualifying schools and libraries, with little to no money remaining to connect the classrooms and halls inside.

To protect against fraud and abuse, the E-rate law requires that telecom companies provide the “lowest corresponding price” to qualifying schools and libraries, meaning they can’t charge more than they charge non-subsidized commercial subscribers. But lawsuits and other legal actions in Indiana, Wisconsin, Michigan, and New York have alleged that AT&T and Verizon have charged school districts rates that were two to three times more than rates they charged to similar customers or more than what the program allowed. The Federal Communications Commission, which oversees the fund, has yet to bring an enforcement action against any carrier for violating the E-rate low-price rule. And despite requests from industry, USAC, the entity that administers the fund, has provided little if any guidance to companies on how to apply the best-price rule.

USAC, which describes itself as “an independent, not-for-profit corporation,” is a wholly owned subsidiary of the National Exchange Carriers Association, a membership association of U.S. local telephone companies. USAC consists of a 19-member board, nine members of which represent telecom companies, per the FCC rule that created the agency. USAC employs “numerous” former telecom executives, according to its spokesperson. Solix, which is owned by fewer than 200 investors, some of which are small telecom companies, performs its back-office work and Solix employees also include ex-telecom industry executives. In an interview, a former FCC official called the arrangement “a regulatory Wild West.”

A major step in cleaning up alleged abuses of USF could be an administrative body with greater accountability to policymakers, fewer direct ties to the corporate sector, and more representation from the communities that stand to benefit from the program. Sadly, there is little evidence that substantive changes to the fund’s oversight or governance are on the table. –John Hoffman

About

John Hoffman is Director of New Markets at ZeroDivide, a San Francisco-based nonprofit organization. John's editorial contributions focus on the intersection of technology, philanthropy, and social justice. He has more than 15 years of experience in marketing and development within the high-tech and nonprofit sectors.