A Few Early Revelations from Our 2013 Survey

Print Share on LinkedIn More


Every year, NPQ conducts a survey of its readers, the information from which informs our work in a myriad of ways.

But we do not just survey you. Once we have the results of the survey, which includes a number of open-ended questions, we invite a small group of respondents to our annual editorial advisory board meeting. This is how we determine our editorial charge for the coming year.

We ask not just about how we can improve but also, and more importantly, about what you are experiencing in your work—because it is this experience that informs us and drives us to pursue particular questions. Thus, your issues regarding regulation, or a founder, or a financial snafu repeated ten times by our readers in the survey engender research-based articles that are wildly useful to the whole field of your colleagues, and not just nationally. The article will be used all over the world in academic settings and in trainings. Philanthropy will circulate it. Your concern will have influence.

So it is that time again, and to date we have received around 500 responses to our questionnaire—some from as far away as New Zealand. The big news is, as always, that our readers are smart and insightful. They know what they are looking at in all its complexity and they see the effort it will take to make progress, and they still (enthusiastically) want to take it on. Witness this statement from one of our respondents:

“The biggest trend is that power has shifted. The old adage that ‘information is power’ applies; but nonprofits don’t have the information anymore. Everyone has access to the information. Folks can find out about us by searching, reading yelp reviews, monitoring twitter and FB chatter, etc. So they’re often two-thirds down the path towards potential engagement before we even know they exist. This means we have to change our marketing strategies from one-way, outbound monologues that are all about us (how great we are; how great the need is; how much money we need) to inbound, multi-person dialogues.”

This statement was in answer to a question about what you see in your environment as powerful trends and we expected to hear some comments like it, but there four or five different themes coming through that have been surprising to us.

P.S. If you haven’t already, please share your insights with us and take NPQ‘s survey here!

  • Garth

    Just completed the survey and then thought i wanted to add this more practical comment. As io often say, inspiration is what happens on the way home from the meeting!

    As an overseas subscriber, there is quite a delay between when it comes out and when it appears in my mail box. This is not the problem, as i wouldnt have subscribed if it wasn’t useful and not too time sensitive content. (BTW the online material i read is a useful way of stayng on top of the newsy stuff and knowing what will be arriving in my mail box in a few weeks!) But i have a real problem knowing WHEN my subscription is due for renewal. You send generic requests to subscribe/renew with every edition (I think), so i lose track of when i have to renew my annual subscription, and then i end up missing out on editions when i realise nothing has arrived for a while and you miss out on my sub – could you please just send me an email renewal form/link. Not a general please subscribe request, but one that tells me MY subscription is about to run out, so I need to renew, with a link to an online renewal form. Thanks