The Surprising Alchemy of Passion and Science

This article is recommended management reading. A learning organization appreciates its past performance but does not rest on it, and is always open and looking for new ways to do deeper, better, more impactful work. It is an organization that does not use data just once, making one set of changes and then moving on. It creates an ongoing process of review, learning, and reflection. Leaders in these organizations regularly ask themselves, “Are we doing the best we can for every client?,” and look for the answer to that question in data, not just anecdotes. And for every improvement they make, they reassess, tinker, and continue to improve.