Nonprofits and Philanthropy: Scenario I – An Interview with Kelvin Taketa and Chris Van Bergeijk

Editor’s Note: Kelvin Taketa is the president and CEO of the Hawai’i Community Foundation (HCF), and Chris Van Bergeijk is HCF’s vice president of programs.

Nonprofit Quarterly: What is the future of the relationship between nonprofits and philanthropy?

Kelvin Taketa: Our ability to effect change in the community in Hawaii is entirely dependent on the skills, the dedication, the competencies of the organizations we fund and even of the organizations we don’t fund. We are not the change makers; they are. So in our work, we have always tried through external feedback mechanisms and evaluation, along with our own networks, to really listen to our grantees in order to understand whether we are doing a good job of achieving what we set out to do. But I think the big shift for us has been a much deeper engagement with potential grantees in a given field at an earlier stage even before creating the details of a program; it feels more like a partnership than the typical power dynamic between a funder and a grantee.

Chris Van Bergeijk: We are becoming more and more convinced of the value of network approaches. And we have learned that a little bit by accident through our leadership development program, PONO, a program we started seven years ago with David LaPiana.

We bring together 12 to 15 executive directors for 11 months, and what we learned was the value of relationships they built with one another and the candor that grew over time between individuals in the group as well as with foundation staff. In the beginning, we had a big debate with David LaPiana about whether we should sit in the room as grantmakers and whether just our presence in the room was going to change the dynamic. He became convinced that people don’t pull their punches when you are sitting in the room with the right attitude about why you are there.

NPQ: What is the right attitude?

CVB: I think the attitude has to be one of sincerely wanting to learn. As Kelvin said, we don’t do this work; we are not the experts. We could hire the most skilled, respected individual out of any sector in the community to become a program officer at the foundation, and within in a year that knowledge starts to become dated.

So when we sit in the room, if we are really clear with people that we really want to understand the challenges they face and their strategies, they pretty quickly drop their guard. We are really trying to understand the synergy that occurs between organizations and between people who wouldn’t necessarily meet if we didn’t bring them together. We are using a network approach more and more; it requires us to involve people. And that’s where our program strategies have really improved as a result of a much broader discussion.

KT: I have a friend who always asks whether you are in the “send” or the “receive” mode. I recall many times when we would develop our theory of change, draft our request for proposal [RFP], and make grants. Then we would bring all the grantees together and talk about what we were trying to do, and we would explain our theory of change. But it was all in the send mode. They received their checks and took a picture, and off they went.

Where Chris and our program staff have really shifted the thinking is that the actions are more about receiving than about sending. A good example is our Schools of the Future initiative, where getting educators involved even before we shaped the program completely changed what we ended up doing.

CVB: This is a new program that we started nearly a year ago. We were responding to more and more requests from schools regarding their technology needs. We originally thought we should do a subset of grants that focused on technology, and we asked a local intermediary to help us understand the issue.

The intermediary suggested we invite about 15 people from schools across the state and just talk “story” with us. We did that, and I walked out of that room just completely blown away. They were talking about a whole movement of transforming schools as we know them to meet the twenty-first century needs for kids. It started out as this simple, plain-vanilla technology idea and evolved.

After that meeting, we held several others. And we took a whole year to actually develop an RFP that is really all about education transformation now, and technology is really just a subset of that. We would never have gotten there had we had just done it by ourselves. We would have ended up with an RFP that would have been helpful but would have never taken aim at substantial reform.

KT: An article I read this morning talked about a new service for measuring nonprofit performance. As with publicly traded companies, it is trying to provide donors, as investors, with a sort of new investor screen. But I would say that approach doesn’t acknowledge mutual accountability.

It’s different when you’re talking about investing where you’re trying to create social change. I don’t think you can look at the dynamic [through the investor model]. We need our grantees and the larger nonprofit community to help us be as good as we can be and that we need to help them be as good as they can be. It’s not like we’re an investor who looks impartially at a set of metrics and invests only in organizations that would potentially generate the highest return. Because that’s not our job.

The cumulative impact of our investments is a better community, and it’s not always about the highest and best investments. We need to keep in mind the big picture of what is needed in the community. An investor approach ignores the interconnectedness of so much of the community-change work and changes the dynamic of the level of mutual accountability and, to some degree, an intimacy that I think is important to the work. That said, this kind of grantmaking is hard work.

When I talk about these kinds of things to a broader audience, it scares people. There are a lot of skeptical people who have a hard time swallowing whether we can sit at the table without a huge tilt. I think they think we might be a little naive about it.

NPQ: Also, they might believe that Hawaii is culturally odd.

KT: Yeah, I think we are. But if the 44th president can bring island ways—the big tent—from Hawaii, maybe it’s our time to do the same. I know the fashion is to talk about strategic grantmaking as if it can all be done from our end. But for us, paying attention to the process, roles, and relationships has become more important than the intellectual precision of the outcomes.

NPQ: Meg Wheatley [the president emerita of the Berkana Institute] has discussed how difficult it is when you have a vastly changed environment to go in with clear outcomes. You really don’t know what you’re looking at anymore. All you can do is try to engage people and to encourage links between people—which sounds almost exactly like what you’re trying to do.

CVB: That’s exactly it.

KT: Probably the apocryphal tale for us was after September 11, when the planes quit flying to Hawaii. Tourism is, of course, a big part of Hawaii’s economy. Basically, at the urging of our board, we launched an outreach effort—it was like 40 meetings in 30 days. We went in with ideas about what we could do, so it had a similar feeling to what’s going on now. I remember we went in thinking we were going to do one thing, and as a consequence of all those conversations our staff had all through the state, we completely changed what we ended up doing. That was the start of realizing the power of this kind of work.

NPQ: What’s your greatest hope for this new approach?

CVB: That we can categorize and harness the power of the connections that occur between groups. There’s a real price that comes from the isolation between organizations. There’s no chance to share practices or that audacious idea that you have but keep on the back burner because you know you could never do it by yourself. By working together with people on a regular basis, bringing them together, we find the grout that glues the tiles together is where the power is. It allows us to come up with bigger approaches and bigger solutions to social issues.

KT: Two words that people often use to identify what hinders nonprofit organizations from delivering the goods are isolation and fragmentation. The hope for us is that out of this approach comes collective action that’s bigger than the sum of the parts—all those things we feel have the potential to be created or resolved if you deal with the fragmentation and isolation.

You can’t do it any other way. We have a wonderful opportunity to really understand and learn from the people who are on the ground. And in order to do that, we have to give up control, which is a really scary thing. But it’s been a phenomenal learning experience. We’ve become a much better community investor as a consequence.

Copyright 2009. All rights reserved by the Nonprofit Information Networking Association, Boston, MA. Volume 15, Issue 4. Subscribe

  • Pastor Chuck Cunningham

    “A sincere desire to learn” is absolutely the key to any success in leadership into the future. I have moved very far forward in my process of learning in these past few years, completed dual bachelor’s degrees in May ’08 and immediately starting on my Masters in Philanthropy and Development. These are extremely dark times and darker times are looming ahead at least for a while. I believe that rather than viewing this with horror, we should see this as a time when those who are acting wrong will be fully exposed and those who are acting right will be honored by all. Ultimately this will be very good for philanthropy and development. It will clarify the purposes of ethics and integrity in our vocabulary and in our actions. It still will not be a perfect system, but it will have matured exponentially! I have been sending my resume out and I have 19 years in fundraising experience. I am finding it hard because of the CFRE requirements. I am just now starting on this process. The employers want it now! I understand this and making myself ready for this as quickly as I can.

    My main desire is to work within the Christ-centered faith-based nonprofit organization communities that serve human needs locally, and are intentionally working to eliminate human needs on a global scale.

  • Kevin Cunningham

    It is refreshing to hear of a philanthropic organization approaching things from the bottom up and developing funding structures base on the actual
    needs and ideas of the people who have to execute.

    One of the reasons that non-profits are so isolated though is that with
    available funding at 10-12% of need, chronically understaffed organizations
    (especially executive directors) can’t afford to lift their noses from the
    grindstone long enough to enter into a really meaningful collaboration.

    In addition, since the adoption of a common grant request format has been
    impossible to implement (I think largely because of organizational egos) and
    with the rise of the accountability fad and the myth of the business-like
    non-profit (that makes as much sense as the myth of government-as-business),
    the increasingly bureaucratic requirements of traditional fundraising have distorted management and staffing structures and use of proceeds in a way
    that cuts the value of any gift to the mission activity by 30-50%. I think
    that not-for-profits exist to do work that needs to be done whether it makes
    money or not and that the idea that corporate or “buisness-like” structures
    are more efficient is not only demonstrably wrong (note the root causes of our current recession) but are a false analogy when it comes to not-for-profit activity.

    I applaud the efforts of HCF to listen to the executives of charities they fund but it might be a good idea to actually expand that network to include the direct service providers. Ask them what they actually need, give it to them in a straightforward way, then get out of the way. Philanthropic gifts are not investments and shouldn’t be thought of or managed as such.

  • Ann Beck

    I haven’t had a chance to look at the foundation article, but here are a few
    tidbits from Arizona.
    In Flagstaff (where I am), about 50 local non-profits in the arts and
    human/animal services came together to talk about new ideas, positive
    thinking, etc. last November. First time we had such cross-fertilization.
    The whole thing was just word of mouth. We take no minutes, have no set
    agenda because we are all so sick of paper and accountability, etc. We came
    up with a fantastic ad design with a pro-bono graphic artist and convinced
    our local newspaper (whose parent company may be going into bankruptcy) to
    run a full page color ad of all our names with messages and contact info
    into the shape of a “family” tree. Our message will be something like “Your
    Flagstaff nonprofits are your extended family.” The ad comes out this
    Sunday. We have another non-profit pep rally in February, I’ll let you know
    what we come up with for our next stunt.

    In Tucson (this is second hand), a town hall meeting identified that
    literacy was a huge issue for the community. Their Community Foundation took
    up the cause and hired an individual to coordinate a Tucson Literacy Council
    that brings together anyone in Tucson that has anything to do with literacy.
    Our issue, in adult literacy, is that so much attention goes to the young
    kids, their illiterate parents are all but forgotten. At the same time,
    while K-3 efforts may be laudable, kids in high school are not as literate
    as they should. Literacy is a lifetime endeavor and we all have to wake up
    to that.

    I’m trying to get our community foundation to do something similar. So far
    the interest is just luke warm, but I’m not giving up yet. Although, I’m not
    sure if we will have enough money to pay salaries AND rent to the end of our
    fiscal year in June!

  • Sarahtalia

    I agree that talking and listening to grantees is a great idea for grantmakers, but I have suffered the ridiculousness of a funder-created coalition because funders thought we could do better if they gave our coalition a staff. Since the member groups worked as a coalition just fine without a separate “coalition” with staff, this ended up being a waste of money, and the independent staff of the coalition ended up doing counterproductive things that the member groups had to spend time undoing. Beware the pothole!

  • Kay Lorraine

    I read this article with great interest and am heartened to hear that, as grantors, you are interested in external feedback. It is in this spirit that I tell you that I head up a non-profit in Honolulu with an eleven-year track record and things have never looked so bleak. While everyone in the non-profit sector is experiencing challenges, we have a particular problem – we are an economic development center for low-income women. The problem phrase there is “economic development.” No one in Hawaii, and I do mean NO ONE, appears to be interested in economic development. How odd, considering today’s current economic problems.

    Hawaii foundations are wonderfully generous when it comes to funding programs for at-risk children, health and human services, culture and the arts, the environment, and education (but only for youth). We do love our children, as well we should; for they are our future. But at the same time, unless their parents can support them, virtually all of their other problems become substantially more difficult to manage.

    According to the January 27, 2009 update of American Towns, 25% of the families in Hawaii containing one or more children under the age of 18 has a female as the sole head of household. And yet virtually no grant money is available from any source in the state for economic development training for those women.

    We help women entrepreneurs not only with nascent businesses, but also to maintain sustainability during fiscal slumps such as the current recession. In October, all women’s business centers across the nation took a 25% cut in funding. We perform a valuable service to the community and to the state’s tax base, but we can’t squeeze blood from a stone.

    I would very much like to learn about new strategies from other non-profits in similar situations. I appreciated your views on interconnectedness, because sometimes I feel as though I am out here fighting the good fight all alone. Is it just me, or are other non-profit executives experiencing this overwhelming feeling of gloom while looking at the immediate future of funding?

    Kay Lorraine
    Executive Director
    Hawaii Women’s Business Center

  • Tim

    The proposed idea seems[i] most[/i] daring for it mandates much work, much dynamism (figuring out the right people to have in the room and when) and for challenging well, the power arrangement. If the doers are the experts, then how shall they influence, gulp, decide what spent where for what?
    The honesty of the article made me shelve my early desire to think “Is this the newest fad for the funders?”
    Another honest question: If the newest brightest program officer who is an accomplished ex-activist/expert can get outdated in a year, can’t nonprofit leaders also get outdated (or fatigued, complacent, or invested in the way things are) as well? How then keep it fresh and insightful? A good challenge discerning that.