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How Nonprofits Use Social Media to Engage with Communities

Aine Creedon
March 13, 2014
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sketch of the hands raised with logos of different social media platforms on the palm. used in an article about social media for nonprofits

A new study from the Case Foundation and social media for nonprofits, based on a survey of almost 500 nonprofits, helps advance the conversation around how nonprofits use social media to engage their communities. What is working and why?


To better understand how nonprofit practitioners integrate social media and online communications into their strategies, the Case Foundation in collaboration with social media for nonprofits, created an informal survey to help advance the conversation around how nonprofits use social media to engage their communities. Close to 500 nonprofit professionals, who are involved with running their organization’s social media and online communications efforts, responded to the survey detailing their own methodologies and practices.

The answers proved to be insightful and revealing. From these responses, we’ve aggregated key takeaways, tips and tools that have proven most effective for them and shared them below. (See full results here, n=480.)

Email & Websites Still Rule: Nonprofits overwhelmingly (88%) said their most important communication tools were email and their websites, even though fully 97% of them are on Facebook. This may have to do with the fact that in their mind, the pinnacle of engagement is a donation (47%). Clearly, simply getting folks to retweet or comment (18% each) is helpful only to the extent it culminates in financial support, which still typically happens through a donate page.

Graphic

More Focus on Social: Just about half our respondents had one or less staffers overseeing their social media efforts, and the remaining half was split between teams using a social media policy to guide their efforts, and those winging it. This is actually more upscale than Social Media Benchmark Study’s finding that most nonprofits only allocate ¼ of one full-timer, so it seems nonprofits are starting to allocate more personnel to their efforts. Yet lack of manpower is still the biggest challenge facing nonprofits, followed by moving beyond the “like” and transcending cute kitty photos.

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It’s All About Moi: When asked how nonprofits engage their communities with social media, most (74%) use social networks as a megaphone, announcing events and activities and sharing organization-centric info. Only 53% actually follow the best practice of posting issue-centric content to establish thought leadership in their nonprofit’s area(s) of focus. Clearly, the sector still has a long way to go on this front.

Networked

Managing What You Measure: Although Facebook Insights topped our list of the most popular social measurement tools/metric (70%), followed by number of Twitter followers (43%), fully 60% of our audience still believe that there is no benchmark for what an average engagement rate is on Facebook. 22% said 2-4%, but from our personal experience, only the most engaging posts from nonprofits with highly active communities can hope to attract those numbers.

So what does that mean for you and what can you do learn from your peers in the nonprofit space? Check out these four tips aggregated from survey responses:

Tips

That does it for some of the big takeaways from our first-ever social media engagement survey. Be sure to check out the companion piece on CaseFoundation.org looking at survey results on engagement through social media and online channels.

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About the author
Aine Creedon

Aine Creedon is Nonprofit Quarterly's Digital Publishing Coordinator and has worn many hats at NPQ over the past five years. She has extensive experience with social media, communications and outreach in the nonprofit sector, and spent two years in Americorps programs serving with a handful of organizations across the nation. Aine currently resides in Denver, Colorado where she enjoys hiking with her pups Frida and Tucker. She enjoys volunteering in her free time and also serves on the advisory board for the Young Nonprofit Professionals Network Denver and is the Marketing Liaison for YNPN Denver's Professional Development Committee.

More about: Case StudiesManagement and LeadershipOnline engagementSocial MediaTechnology

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