Until recently, Donna Haig Friedman led CSP’s team in its applied research and evaluation work in Massachusetts and elsewhere in the United States. Throughout her career, Friedman has managed and delivered human services, analyzed welfare and homelessness social policies, evaluated government and NGO social policy innovations, and implemented models of consumer involvement in social service and social policy planning. Friedman is the author of Parenting in Public: Family Shelter and Public Assistance (Columbia University Press, 2000). She has also penned ten other refereed chapters or articles and over 25 commissioned papers and project reports.