Heather Lenz founded Sangfroid Strategy, LLC, in 2015 to help organizations and teams deliver sustainable and practical services that are rooted in equity. Heather’s approach draws on the intersection of design thinking, systems change, and organizational development through evaluation, strategy, and implementation. Heather has facilitated several local and state initiatives across governments, nonprofits, public-private partnerships, and cross-industry efforts—with organizations such as the Community Innovation Network at Case Western, Rock and Roll Hall of Fame and Museum, United Way of Greater Cleveland, Sisters of Charity Health Foundation, Cleveland Metropolitan School District, Cleveland Black Futures Fund, Cleveland Transformation Alliance, the Greater Cleveland COVID-19 Rapid Response Fund, and the Funders Collaborative on Covid Recovery. Heather is an adjunct instructor for program evaluation and needs assessment at Case Western University, has a dual-bachelor’s degree in Human Communication and Sociology, and master’s degrees in Human-Environmental Studies and Nonprofit Administration and Leadership.