â SUNSTROKEâ BY MARTIN DAVIS/WWW.MARTINDAVISARTIST.CO.UK
Editors’ note: This article is featured in the Nonprofit Quarterly‘s fall 2014 edition, âGrappling with Competition: The Nonprofit Landscape.â
It didnât exist until a few years ago, but the consumer-owned nonprofit health insurer Kentucky Health Cooperative sold as much as 75 percent of the private insurance policies purchased during the stateâs health exchangeâs first year of operations under the newly implemented Affordable Care Act (ACA). (Massive commercial provider Anthem Blue Cross and Blue Shield sold just 12 percent of its policies on the exchange.)1 Nonprofit cooperatives reporting robust sales also include Maine Community Health Options and New Mexico Health Connections. Others did not fare so well. But, launched to compete with such mammoth insurance companies as UnitedHealthcare, WellPoint, Humana, Aetna, Cigna, and the abovementioned Blue Cross and Blue Shield (to name just a few), what all these brand-new entities share is the David versus Goliath challenge that they represent. They are not only small and untested but also structured as consumer-owned nonprofit cooperativesâand, if that werenât enough of a competitive challenge, they inhabit a market that includes large insurers that, in many states, have in the past operated in near monopolistic fashion.2
The as yet untold story is that, for all of the obvious competitive challenges facing these nonprofit start-ups, they had to overcome unexpected obstacles in the ACA federal legislation and regulations that seemed all but designed to minimize the cooperativesâ chances of success. Some, like Kentuckyâs, succeededâat least in ACA year oneâdespite those obstacles, and their strategies for overcoming them constitute a textbook of creative nonprofit approaches to competitive hurdles.
The roots of many of the obstacles experienced by the health insurance cooperatives lie in the tortured history of the Affordable Care Act and the efforts of opponents of the ACA to make a complex overhaul of health insurance next to impossible to implement. The story of the quick rise of some of the cooperatives, as participants in the rollout of the Affordable Care Act that contributed significantly to the implementation of the new law (overcoming distinctive structural competitive impediments), deserves the attention of policy-makers and the nonprofit and philanthropic sectors alike.
Origins of Nonprofit CO-OPs in the ACA
One of the core functions of the Affordable Care Act was to create competition for the big health insurers and, through that competition, compel them to improve their services and lower their costs. The intended mechanism was the âpublic optionââa health-insurance plan that would have been offered by the federal government, challenging the near-monopoly insurance environments in some states by providing an alternative operated and funded by government.
Although the public option was meant to be insurance, not government-provided healthcare, the idea caused a commotion among political conservatives. Fearing that this was the slippery slope to surreptitiously transforming the American healthcare system into something more like the UKâs or Canadaâs, Republicans organized to ensure that a public option was excluded from the legislation, abetted by President Obamaâs lukewarm support for a government-funded insurer.
As the public option collapsed, health reform advocates in Congress scrambled to come up with some mechanism that could effectively create competition for the big insurance companies. Kent Conrad, the Democratic senator from North Dakota at the time, stepped into the breach and suggested the creation of consumer-owned health insurance cooperatives that would provide an âaffordable, accountable, transparent alternative to private insurance.â3 Would nonprofit health insurance cooperatives be able to provide sufficient and effective competition for the big private insurers? Would the very limited number of existing models of reasonably successful and sustainable health insurance cooperatives (notably, the Group Health Cooperative in Seattle, established in the late 1940s, and Minnesotaâs HealthPartners, dating from the late 1950s) be replicable in the context of the new health insurance law?
As Consumers Unionâs Chuck Bell told the Nonprofit Quarterly, the consumer cooperatives were not meant to be âa robust substitute for the public option.â4 Nonetheless, in the absence of the public option, the cooperatives that emerge from the Affordable Care Actâestablished as the Consumer Operated and Oriented Plan (CO-OP) Programâto offer insurance on the individual and small-group markets could become the official ACA mechanism for calling out the big insurers and providing alternatives that consumers might want. In the words of Jesse Thomas, CEO of InHealth Mutual Ohio, in an interview with NPQ, âthe CO-OPs [as they became known] were [supposed to be] an alternative to the public option, but we have become the alternative to the public option.â
The ACAâs provisions for nonprofit cooperatives (Section 1322) were a tiny part of the lawâtaking up only six pages of the one-thousand-page (condensed version) legislation.5 The law authorized the creation of nonprofit health cooperatives that could begin selling insurance in 2014. CO-OPs could apply for low-interest start-up and solvency loansâthe latter to help the new entities meet state insurance reserve requirements. Previously licensed insurers or new entities that received a quarter or more of their funding from licensed insurers could not become CO-OPs and access the federal loan funds. CO-OPs were prohibited, unlike other nonprofit insurers like Blue Cross and Blue Shield, from ever converting from nonprofit to for-profit status.
For the new cooperatives willing to enter the fray and do battle against the Anthems and Humanas of the industry, those were the rulesâand they could craft strategies to try to function in this arena, just like nonprofits do within the framework of any other industry governed by federal regulations, except in this case, the âlong knivesâ and âpoison pillsâ(as characterized by Conrad6) of ACA opponents served to make an onerous challenge appear next to impossible. In Congress, former Nebraska senator (and former insurance company lawyer) Ben Nelson opposed the idea of there being start-up grants, instead of (or in addition to) loans for the CO-OPs, and supported sharp restrictions on what the CO-OPs might be able to do with their loan funds and which markets they might enter. Critics of the CO-OPs deemed the loan funds âa gift, a federal handout.â7 The nationâs âfiscal cliffâ deal in 2013 further hit the CO-OPs by halting loans to any cooperatives that hadnât already been approved for their fundingâfreezing the funding for cooperatives in twenty-four states and ruling out plans that might have been in the works for cooperatives in any other states.8
How could the Kentucky Health Cooperative and other CO-OPs possibly function, compete, and surviveâand deliver improved health insurance coverage to consumersâin this environment hostile to the Affordable Care Act, beset with numerous well-publicized problems plaguing the operation of the federal and some state health insurance exchanges, and unsupportive of new, nonprofit entrants challenging the commercial health insurers? Some didâa few even thrivedâby adopting a panoply of strategies that nonprofits use to compete against much-better-capitalized organizations. Their stories about what worked well, what perhaps worked less well, and what the future portends follow.
Coming from Different Starting Points
The diversity of the nonprofit health insurance cooperativesâ origins is remarkable. Consumers Mutual Insurance of Michiganâs CEO Dennis Litos explained that his CO-OP emerged from discussions by county health plan providers concerned about the number of uninsured and underserved consumers. Colorado HealthOP, run by Julia Hutchins, emerged from the Rocky Mountain Farmers Union, representing small family farmers and ranchers; RMFU saw the CO-OP provisions of the ACA as a program to which âthey felt like they had something to offer.â According to CEO Janie Miller, the Kentucky Health Cooperative was developed by a coalition of businesses and healthcare providers. HealthyCT, reported CEO Ken Lalime, was created by two large doctors associations in Connecticut. Oregonâs came from the stateâs largest Medicaid plan.
So many of the stories sound like fairly typical nonprofit start-ups, except, of course, that they were responding to the opportunity provided by a massive structural change in the financing and content of health insurance in the United States. The cooperative serving Nebraska and Iowa, CoOportunity Health, as recounted by then COO (now CEO) Cliff Gold, started âwith three of us who didnât know each other: Dave Lyonsâthe common threadâformer insurance commissioner for Iowa and then head of economic development [who later became the CEO of CoOportunity but has since stepped down]; Steve Ringlee, a venture capitalist; and me, a senior executive at Wellmark Blue Cross and Blue Shield. Dave put us all together, we began talking about starting a co-op, and we decided to put in an application.â
A number of people involved in these ventures came with health insurance experience: Cynthia Jay, CMO of Health Republic Insurance of New Jersey, had been the executive director of a health literacy coalition; InHealth Mutual Ohioâs vice president of community relations, Jen Patterson, used to work on housing and homelessness issues at the Columbus Housing Partnership; and Kentuckyâs Miller, who was also the stateâs former insurance commissioner, had dealt with the issue of health insurance coverage âfrom all sides.â They also came with health insurance frustrations and critiques. Miller, for instance, told NPQ, âI think the country is better off [as a result of the ACA]. How can we as a country ever understand our costs and quality unless you have everyone with access and coverage and then hold providers and insurers accountable?â She described the reason for joining the Kentucky Health Cooperative as a âlifelong passion for getting coverage and access for people.â
Former primary care provider Martin Hickey also said that he had seen the issue from multiple perspectives. One of the founders of New Mexico Health Connections (and friend and fellow physician of Hickeyâs) called to ask if he wanted to âcome homeâ and attend one of their organizing meetings. Hickey admitted to NPQ that initially he âwasnât sure that the concept [of a nonprofit health insurance cooperative] was going to fly [because] everyone and their mother are starting health plans nowââbut in the end he did come home to join the cause, and became the organizationâs CEO. Like Miller, the mission drove him. âIâve been a primary-care provider. Iâve lived on every side of the equation, and I know how the money works. Itâs an unregulated system of infinite demand, and it will never stop until there are incentives to purchase wisely.â Hickey described New Mexico as a âperfect placeâ to test the idea of a new way of providing health insurance coverage to people in need.
The notion of incentivizing people to protect their health and to purchase health services wisely is consistent throughout the plans. For instance, Colorado HealthOP consumers qualify for debit cards if they follow some useful preventative health steps, and CoOportunity Health offers hundred-dollar gift cards for customers completing online health assessments.
The Big Work-Around: Marketing
When a typical corporation seeks start-up capital, the funds are not quite as constrained as they were in the case of the CO-OPs. Federal regulations prohibited the CO-OPs from using federal funds for the purpose of marketing. It may be difficult to imagine, but new entities without brand identities or histories of delivering insurance products were not allowed to use their federal start-up funds to market. According to Litos of Michiganâs Consumers Mutual, âWe had these funds for education, but we couldnât talk about products and prices. [But] the brand is the product, so how do you do this?â
In almost every instance, the cooperatives chose the route of educating consumersânot about their products, which they couldnât do, but about healthcare, health insurance, and the Affordable Care Act itself. In many cases, it was with and through partners, particularly nonprofit ones. Consumers Mutual accessed the patients being served by federally qualified health centers and developed mailings about the ins and outs of the ACA, which, according to Litos, ensured that âour name was getting out there.â Many of the cooperatives turned to the tried-and-true techniques of nonprofit outreach and marketing, working with other nonprofits at the community level (in Colorado), with the federally qualified health centers and local advocacy groups, and, according to Hutchins, âanyone who was talking about healthcare, to make sure we were part of that conversation.â
In other cases, the cooperatives sought nonfederal money to fund their marketing. Hutchins reported that the Colorado CO-OP got marketing funds from a health foundation. New Mexicoâs Hickey explained, âWe couldnât market a specific plan to an individual, but we borrowed $500,000 for a pamphlet that did concept marketing. People liked the fact that we were New Mexicansâa New Mexican health plan built by New Mexicans. No one trusted the health plans but they did trust doctors, so we just informed the public that weâre physician-led, weâre not corporate, and the money stays in New Mexico.
âBorrowing for an entirely new organization requires, on the part of the lender, an appetite for risk. Consider that the cooperatives, while armed with business plans developed by experts in the field, were operating in a policy environment of exceptional turbulenceâwith the Affordable Care Act facing an unending series of congressional votes to end the program and implementation problems highlighted by the federal governmentâs troubled rollout of the federal health exchange website. Anticipating revenues that could be pledged against loans for marketing purposes in this environment meant that lenders might have to have as much belief in the cooperativesâ missions as the cooperatives themselves.
Gold of CoOportunity described the prohibition on using government funds for marketing as the âbiggest poison pillâ the CO-OPs facedânot just because they couldnât guarantee revenues that could be used to pay back loans but also because government loans were their only asset. But, according to Gold, in the case of the healthcare cooperative serving Nebraska and Iowa, the Iowa credit union league gave CoOportunity money for a feasibility study followed by a $650,000 unsecured loan for marketing and education. CEO Kevin Lewis of Maine Community Health Options was able to get a $300,000 grant specifically for marketing from the Maine Health Access Foundation, a vote of confidence that led to a $500,000 grant from Coastal Enterprises, a Wiscasset-based community development financial institution (CDFI) that invested in the CO-OP based on the strength of its business planânotwithstanding its inability to use its federal moneys for repayment.
In the end, as Gold noted, the marketing prohibition âwas a huge hurdle that existed between the Affordable Care Act and the cooperatives, promoted by the health insurers to keep their advantage over the cooperatives.â Gold may be speaking from the perspective of a hard-pressed CO-OP trying to get off the ground, but the restriction makes no sense other than as a means of limiting what the cooperatives can do to get started. Just as they cannot use the federal money for marketing, the CO-OPs are also prohibited from using any of the federal money for lobbyingâeven if the lobbying were simply to make some of the regulations on cooperatives less onerous.
Going forward, while the cooperatives may not be able to do much in the way of lobbying, it would seem logical that nonprofit healthcare advocates step up their game to promote a more rational regulatory framework for the use of government dollars by the cooperatives.
Changing the Rules of the Game Midstream
It was a thunderous, business-plan-altering shock for the cooperatives to hear President Obamaâs unexpected announcement that people with existing insurance plans would be allowed to keep those plans, even if the plans were not compliant with ACA standards. The cooperativesâ business plans all contained the assumption that some portion of consumers with existing plans would be in the market for new insurance coverage in order to meet the ACAâs requirements.
âWe donât whine or bellyache about itâwe determine how we pivot and turn on the dime in response to the challenges,â said Thomas of InHealth Mutual Ohio. As he described it, when the administration announced that âif you like your policy, you can keep it . . . our universe literally shrank from 800,000 eligible small businesses down to 80,000.â Maineâs Lewis noted that many people âearly renewedâ at the presidentâs announcement, taking a substantial amount of potential business âoff the table.â It probably doesnât need to be pointed out that the beneficiaries of the early renewals of ACA noncompliant policies were often the big insurance companies with which the cooperatives were competing.
Making midstream business-plan modifications in the critical first year of ACA operations was hardly optimal for the cooperatives. Litos noted that the early renewals of noncompliant policies ârequired us to move into the small-group market,â but that there were pricing and other competitive issues to address. For HealthyCT, the off-exchange small-group market didnât materialize to the degree that they had hoped, perhaps due in part to the aggressiveness of existing insurers pushing for early renewals and in part because of the tendency of many people to stick to the policies they haveâeven if of demonstrably higher cost and lower quality than others in the marketplace.
The presidentâs surprise pronouncement sent a mixed message that caught the CO-OPs by surprise and limited their ability to recover during the first year of the ACA. HealthyCTâs Lalime said that the CO-OP is still âplugging awayâ at this end of the market. âThe early renewal piece, Iâm not going to whine about it,â Lalime said. âIt is the marketplace.â Unfortunately, in this case it was the marketplace twisted by an early, unthinking commitment of the presidentâs, who then had to live up to the statement due to political pressures even though the decision was bad for consumers (with plans not in compliance with the ACA), bad for the cooperatives (unable to market to tens of thousands of potential customers), and good only for the big insurers (who got to hold on to most of that segment of the market).
Avoiding Excessive Fixed-Cost Investments
With a constantly shifting environment and threats on every front, the smarter cooperatives chose wherever possible to avoid sinking their assets into building in-house functions. Rather, they outsourced a number of activities, which meant an upfront cost savings and, given the time constraints of getting ready to sell products on the state exchanges by October of 2013, increased the speed of operations.
For some, as in Michigan, it meant working with existing networks of insurance agents that were not associated with or owned by Blue Cross and Blue Shield. In working with the agents who were looking for better products for their customers, Litos explained, they built a network of agents capable of reaching areas where the competition might not be marketing quite as muchâsuch as, for example, in the largely rural Upper Peninsula of Michigan. Litos reported that because the agents were looking for products that would be particularly beneficial to their customers, he and his colleagues had learned from their outside brokers that the CO-OPâs plans for its extensive chronic disease program would be a âgame changerâ or âtipping point.â Not investing in in-house brokers and agents but instead using existing networks gave CO-OPs like Consumers Mutual access to off-exchange customers they might not have reached otherwise and to new product ideas that were not being picked up by the competition. As the CO-OPs start to edge into large-group policiesâparticularly as the definition of âsmall groupâ gets changed from fifty to one hundred membersâthe CO-OPs are linking up with existing networks. HealthyCT, for example, linked up with The Alliance for Non-Profit Growth and Opportunity (TANGO), representing some four hundred nonprofit groups that constitute a new network of brokers and sales for the CO-OP.
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Several interviewees noted that, as new entries in the marketplace, the health insurance cooperatives were not bogged down by having to maintain and operate âlegacyâ systems and a built-up infrastructure that wasnât up to the marketâs demand for flexibility and speed. Apologizing for sounding very âco-op-y,â Coloradoâs Hutchins sees the long-term competitive need for CO-OPs like hers to be nimble and accountable. She wants consumers and members to have a âwow experienceâ when they are on the CO-OPâs web portal. In New Mexico, Hickeyâs CO-OP has outsourced member services so that members who call get a person, not a recording, as well as the time they need to get help with any problems. For Hickey this may be a cost savings, but it is part of a CO-OPâs strategy of incorporating empathy for the consumer.
Ohio, too, âvended outâ customer service, according to InHealth Mutualâs Thomas, and also recruited a network of more than 1,300 general brokers and agents to sell InHealth Mutualâs products, rather than investing in the cost of creating an in-house cadre of agents. CoOportunity Healthâs Gold said that the CO-OP outsourced its claims processing and provider oversight, and, like others, had decided to work with independent brokers and agents rather than hiring their own.
CoOportunity Health, having its origins in Iowa, did exceptionally well in rural Nebraska, in part because of the independent brokersâ access to rural areasâmuch like other cooperatives servicing rural markets, such as Michiganâs and Maineâs. And one of the untold stories of the cooperatives may be that their most significant areas of success, like their forebears among rural electric cooperatives and agricultural cooperatives, have been their reach into rural America, whose access to health provision and health insurance historically has been limited.
Odd and Sundry Competitive Challenges
The Centers for Medicare and Medicaid Services (CMS) of the Department of Health and Human Services approved two health insurance cooperatives for Oregon, the only instance of two CO-OPs in a single state: Oregonâs Health CO-OP and Health Republic Insurance of Oregonâan affiliate of Health Republic Insurance of New York. Created by New Yorkâs Freelancers Union (which since 1995 has advocated for health insurance for independent workers), Health Republic Insurance of New York (which helped establish cooperative health insurers in New York, and New Jersey, as well) apparently aimed to provide insurance to Oregonâs âcreative class.â According to Ralph Prows, CEO of Oregonâs Health CO-OP, different business plans and target markets aside, the reality of the market constraints meant that the two cooperatives ended up competing head to head.
The competition was compounded by another problem: the state health insurance exchange, Cover Oregon, had, in Prowsâs words, âmega-failed.â Oregon was one of the state exchange disasters that left consumers confused and angry. In the midst of trying to launch the exchange, the state government also attempted a complete overhaul of the structure and delivery of state Medicaid, with the result that everyone was pretty much overwhelmed by the complexity and chaos of the system. For Oregonâs Health CO-OP, that meant having to switch from enrolling customers on the exchange to going off-exchange and doing direct enrollments and broker enrollments. In addition, consumers were faced with an eighty-two-page list of plans that they had to scroll through before finding one they might want to purchase. The result was a very low enrollment in the first yearânot aided by the non-cooperative competitors trying to underprice the CO-OP.
Prows may be battered from how Cover Oregon did in healthcare reform in the first year of the ACA, but he doesnât seem dismayed. âI am inspired by the mission that we have, by the democratization that we have,â he said, pointing to a board that has a majority of members elected by the consumers. âPeople are so engaged in the movement; people really want this.â (Prows also noted that the biggest private sector competitor in the state, which had enrolled the largest number of purchasers, had just spent $40 million on rebranding a new sports arena, and that it was also asking for a 12 percent increase in the prices of its policies on the marketâthe implication being that this may have been causally related.)
And then there is the issue of structure. Those non-cooperative competitors are large corporate players structured as nonprofits. HealthyCTâs Lalime noted that one of his cooperativeâs major competitors in the state (Connecticut) is Harvard Pilgrim, which is nominally a nonprofit. Many of the Blue Cross and Blue Shield entities are structured as nonprofits, too. For a nonprofit CO-OP, that means distinguishing how these large corporate players operate in the market (notwithstanding their nonprofit tax status) versus how a consumer-oriented, consumer- and provider-run cooperative operates.
Despite what often seems to have been a life-and-death political scrum over the Affordable Care Act in Congress, there was little indication that political bias was a huge competitive problem for cooperatives at the state level. New Jersey, however, did not have a state exchange, and there were some problems. Health Republicâs Jay reported that the governor, Chris Christie, returned ACA education funds that the state had received back to the federal government. In addition, New Jersey didnât end up with many healthcare navigators, who played such an important role in other states in helping consumers understand how the state and federal exchanges work. The lack of those consumer guides may have helped hamper progress for New Jerseyâs cooperative simply because the cadre of grassroots organizations explaining and promoting the ACA wasnât quite up to snuff.
The political imbalance in New Jersey could also be seen differently. The existing insurers, some of them fifty or sixty years old, had longstanding relationships with the state insurance departments, and knew the ins and outs of what the states might look for and accept in licensing applications. For the new CO-OPs (except perhaps those like Kentuckyâs, where the CEO happened to be the former state insurance commissioner), it often felt like being behind the eight ball: a second slower than the big competition in knowing what the insurance departments were going to require and decide. Essentially, long-term political and business dynamics between the large insurers and the state regulators meant that frequently the CO-OPs had to deal with competitors who had better inside information than they did about the likely decisions emanating from state agencies. For some CO-OPs, it meant delayed approvalsâsome almost to the start of the October 2013 beginning of the ACA sign-up periodâwith several cooperatives unable to offer as many different policies as their big corporate competitors.
Some of the cooperatives have, however, gone beyond the Affordable Care Act to provide services that the ACA didnât call for (and that, perhaps, it should have). If consumers have frequent problems with health insurance, they probably have similar if not worse problems with dental care coverage. The ACA only included pediatric dental care as a requirement for ACA-qualified health plans for individual and small-group plans on and off the exchanges. Although the ACA excluded dental care for adults as a mandatory component of ACA-qualified insurance plans outside of Medicaid, Maineâs CO-OP, according to CEO Lewis, created a partnership with Northeast Delta Dental to put oral health coverage into its plans.
The CO-OPsâ Mission and Nonprofit DNA
InHealth Mutual Ohioâs Patterson made an observation about the core competitive advantage that the nonprofit CO-OPs used to their benefit in dealing with their competitive challenges. Of course, they had to deal with their positions in the health insurance marketplace from a business perspective, but InHealth Ohio, like the others, drew strength and competitive juice from their missions. Patterson explained that it was in the organizationâs âDNA to increase access to care.â That mission commitment, superseding business concerns, turns into a competitive advantage for the CO-OPs if they remember and capitalize on it. âWe kind of feel like weâre in a space to ourselves,â Patterson saidâin part because she and her colleagues spent much of their start-up time traveling around Ohio having conversations with communities âabout what the insurance sector as a whole is missing.â
Similarly, InHealth Ohioâs Thomas said that the cooperative aimed to âmake sure that we donât get wrapped around the axle around any one thing that takes our focus off from what our core commitment is . . . access, innovation, and competition.â Barbara Freeman, InHealth Mutual Ohioâs chief doctor, homed in on how their nonprofit consumer-oriented model was responding to what they were hearing from people on the ground. She pointed out that most insurance companies are narrowing their networks of providers, so InHealth Mutual is generating a âwide open network . . . [that] exceeds the requirements of what we were supposed to do.â Freeman described InHealthâs efforts to get supplies and products to consumers so that they could manage their health issues, including a âbronzeâ plan that offers two free office visits for primary health treatment and two free behavioral health visits, and noted that eliminating co-pays on a number of products for diabetes, asthma, and depression means that people covered by InHealth will never have to say, âI couldnât get my medicine because I couldnât afford it.â Added Thomas, âItâs listening to the public, creating incentives rather than disincentives [for effective patient management of their healthcare needs]. We are going to remove as many roadblocks as we can to critical access and improvement.â Listening to the publicâif the cooperatives are really listeningâmeans responding differently in different environments.
Take Oregonâs Health CO-OP, for instance. Prows reported that Oregonians directed the CO-OP to value what they valued in healthcareâand, to his surprise, that included support for ânaturopathicâ doctors and treatments. âThis came up in every single session. I was compelled because of our mission to explore this.â Prows, a physician himself, did not come from the naturopathic model, but upon learning that the naturopaths were licensed to provide primary care medical treatment, he concluded, âIf theyâre licensed by the state to do this, why wouldnât I bring them on as primary providers?â Simply put, âThey wanted providers that speak to them and promote wellness on their terms.â Consequently, the CO-OP credentialed over one hundred naturopathic physicians. âMy orientation has shifted from a paternalistic health plan viewpoint,â Prows concluded. âNow we have to listen to what people really want rather than what we think they want.â
For Prows, that also meant simplicity. As he explained, consumers complained that under other providers âthey would never know what their actual expense would look like. Consumers wanted us to simplify this so that they would know their actual costs.â As a result, the Oregon CO-OP âgot rid of coinsurance,â which Prows described as a âmysteryâ for consumers, so that âmembers know exactly what it is going to cost [and] can make logical choices knowing what their costs will have to be.â The simplification of health insurance is a consistent theme running through nearly all of the CO-OPs in terms of what they heard from potential purchasers.
In Colorado, the local issue was different. âEarly on, we were asked by a number of nonprofit consumer advocacy groups about covering care for transgendered persons,â Hutchins recalled. âOur board took a position of nondiscrimination in healthcare. We support whatâs medically necessary.â
For Kentuckyâs Miller, the competitive theory is simple: âTreat the customers as well as you can, provide value for them, and help them understand why investing in themselves is so important.â That simple theory led to a little nonprofit like Kentucky Health Cooperativeâs capturing three-fourths of the stateâs marketâand since then being awarded access to West Virginia, as well. âWeâve hit a chord there,â Miller modestly observed. Itâs a matter, she said, of âtalking about why the CO-OPs were created and what value [they] bring to the insurance industry.â New Mexicoâs Hickey saw it from another angle. Implicitly acknowledging that most people donât like dealing with health insurance, donât like thinking about it, and get confused by the offerings, Hickey said that the New Mexico frame on the various health plans could be described as âwe suck less.â But, given the problem of getting people to change plans, even if there are cost-based reasons for doing so, âthe differentiator would then be service.â
Hickeyâs strategy in New Mexico is brazen. âOur model is to disrupt the wasted volume incentives, arm the primary care providers with information about quality, and let them make the referralsâbecause as primaries they take better care of their patients,â he explained. âWe have no co-pays on patientsâ chronic and behavioral meds. Keeping people on their meds will reduce unnecessary hospital visits and unnecessary hospital procedures, so itâs clear where the money is to be saved.â He added, âOur business model is like Robin Hoodâs: take it from the hospitals and take it from some of the overzealous specialists and return the savings to the providers and the members.â
Looking to the Future
Despite their modest expectations and, in some cases, modest results, the CO-OPs have had an outsized impact on the markets. The big providers are, of course, still ruing the competition from these relatively tiny start-ups, and suggesting that, as newcomers, their operations may not be sustainable. Our inquiries to a number of the CO-OPsâ large, established competitors yielded the following statement sent in by Aetna spokesperson Cynthia Michener, who elected not to be interviewed:
A robust, competitive health care marketplace operating on a level playing field is necessary to assure that consumers receive improved quality, lowered costs, and the best value. New players like co-ops can be part of a fair and vibrant marketplace. However, it is critical for consumer protection and market stability that regulators take care that the special financial terms and assistance the ACA awarded to co-ops do not inadvertently lead to solvency vulnerabilities or to distorted pricing.
Nothing in the statement is inaccurate at face value, but it doesnât address the restrictions placed on the nonprofit health insurance cooperatives that made the marketplace in which they operated feel less than âfair and vibrant.â Moreover, there is little question that while the CO-OPs tried to wring every last dollar of cost out of the pricing that was offered to consumers, in several instances they found themselves facing distorted pricing practices from the large insurers themselves.
But there is no question that in many states the CO-OPsâto the advantage of the consumer but in some ways to the disadvantage of their own competitivenessâhave had an impact on their competitorsâ behavior. The reality is that the big providers saw the pricing and products being offered by the cooperatives and in many cases adjusted theirs downward, sometimes to levels of âpredatory pricing,â as described by New Mexicoâs Hickeyâcausing the state insurance commissioner to question their actuarial soundness and require all of the competitors on the state exchange to resubmit their plans and prices. Some state insurance commissioners, regardless of political party, were on the job in watching the pricing and products that were being offeredâand, in fact, the interviewees from the cooperatives had generally positive things to say about the state insurance commissioners. Nevertheless, predatory pricing does seem to have seeped in and undercut the ability of some cooperatives to offer competitive rates.
If the role of the CO-OPs was to offer not just competitive pricing but also competitive quality in order to compel the large insurers to change, that happened too. Television advertisements by the likes of Humana abound, touting the simplicity and clarity of their offerings or promising consumers that they will not have to wait on hold for an eternity to speak over the phone with insurance company representatives. The large insurers are more than aware of commitments like the Health Republic of New Jerseyâs, which, according to Jay, reports that a customerâs âcall wait time is only fifteen seconds, 90 percent of problems [are] resolved on the first call, [and] the average time of the call is around five to six minutes.â Responsiveness to the customer becomes a competitive yardstick that the large insurers must try to meetâas they shouldâelse they become even more unpopular with consumers than they already are.
In the end, all the cooperatives contacted by NPQâthose with strong performances as well as those that teetered in the first yearâsaw themselves as part of a grand effort to produce a change in American healthcare that hasnât been seen since the advent of Medicaid and Medicare, in 1965. As New Mexicoâs Hickey said, âI am very grateful to the taxpayers for funding this experiment if it can inch us that much closer to a rational healthcare system.â The results of this experiment may well have surprised the White House, which was less than enthusiastic about the public option and not particularly assiduous in its support of the nonprofit health insurance cooperatives. Hickey believes that the administration didnât expect to receive more than a handful of CO-OP applications at the outset, having agreed to the CO-OPs simply in order to placate the public option advocates, and was probably surprised by the more than two dozen that arrived in the first wave.
For all of the chaos and turbulence of the rollout of the Affordable Care Actâplus all of the obstacles that made the first yearâs operations of the nonprofit cooperatives that much more difficult to pursueâthe interviewees basically chose to follow the path of InHealth Mutual Ohioâs Freeman. âIâm not going to sit here and bad-mouth the Affordable Care Act,â Freeman declaredâa position she acknowledges that her political party (Republican) tends not to support. âIn my heart, I know that we have an underserved population . . . a population that could not get insurance because of adverse selection,â she explained. âThe Affordable Care Act affords an opportunity for access to care . . . [and] the cooperatives were given a commission that allows them to create a competitive market for insurance companies and, most of all, to improve the quality of care that is provided.â Her summation is a powerful statement on behalf of the CO-OPs overall:
Our approach is not to focus on the barriers in the Affordable Care Act that give us problems, but to focus on solutions. You donât do off-the-shelf products and off-the-shelf filings, but you create something specific to the needs of a defined population and make it specific to the individual. You take the cases one by one and deal with the barriers that the individuals have. You partner with the community, and you donât drop the ball.
Thinking back to when she was in practice with her father and nicknamed âLittle Doc,â Freeman concluded, âLetâs get back to what medicine used to be.â
Health Republic Insurance of New Jerseyâs CEO Jim Martin seemed moved by a telephone conference call for the CO-OPs in September of 2013, right before the opening of the ACA marketplace, arranged by CMS. Martin described how, on the call, President Obama âmade reference to the fact that . . . this was clearly an historic moment and an historic time.â In that light, an evaluation of the cost reductions, improved care, and innovation that the CO-OPs are supposed to bring to the health insurance marketplace wonât be anytime soon. The year 2017 was most often quoted by the cooperatives as the right time to assess whether the cooperatives have been successful. As Martin concluded, âItâs a marathon, not a sprint.â
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Nonprofits may want to look at how the nonprofit health insurance cooperatives addressed and overcame the competitive obstacles confronting them, and reaffirm the competitive prowess that is in their missions and nonprofit DNA. If nonprofits go back to what nonprofits used to beâconnected to communities, committed to serving people in need, and highlighting those distinctive roles and functionsâthey may discover that they can overcome many of the hurdles placed in their way by the corporate sector and governmental entities overly influenced by corporate lobbyists. By combining the services they deliverâfor instance, to families and communities that are marginalized and mishandled by corporations in their commodification of social goodsânonprofits could deliver superior products and, by virtue of their track records, advocate for improved public policies that will redress inequities like the problems of health insurance coverage in the United States.
Hutchins concluded her interview with NPQ with the statement, âThe CO-OPs are much more willing to bet on the success of healthcare reform [than are the large insurers with which they are competing],â many of which were reluctant about the national health insurance reform at best. Indeed, believing in the Affordable Care Act and wanting to see it succeed may very well turn out to be the nonprofit health insurance cooperativesâ ultimate competitive tool.
Notes
- To put this in perspective, the Robert Wood Johnson Foundation found that, just prior to the official start-up of the Affordable Care Act exchanges at the federal and state level, a sole insurer had sold more than half of the individually purchased health insurance policies in thirty states. See Rick Cohen, âSix Changes for Nonprofits as Results of the Affordable Care Act,â NPQ, April 3, 2014, dev-npq-site.pantheonsite.io/policysocial-context/23951-six-changes-for-nonprofits-as-results-of-the-affordable-care-act.html, for more details.
- Christine Vestal, âNew Health Exchanges Unlikely to End Insurance Monopolies in Some States,â Stateline, April 25, 2013, www.pewtrusts.org/en/research-and-analysis/blogs/stateline/2013/04/25/new-health-exchanges-unlikely-to-end-insurance-monopolies-in-some-states.
- Chuck Haga, âWakefield, Conrad Talk Health Care,â Grand Forks Herald, July 2, 2009.
- Cohen, âThe Affordable Care Act, Three Years Later: Where Do Nonprofits Stand?,â NPQ, April 4, 2013, dev-npq-site.pantheonsite.io/policysocial-context/22077-the-affordable-care-act-three-years-later-where-do-nonprofits-stand.html.
- Office of the Legislative Counsel, Compilation of Patient Protection and Affordable Care Act, 111th Congress, 2d session (Washington, DC, May 2010).
- Cohen, âNonprofit Co-opsâ Role in Affordable Care Act in Trouble,â NPQ, October 28, 2013, dev-npq-site.pantheonsite.io/policysocial-context/23145-nonprofit-co-ops-role-in-affordable-care-act-in-trouble.html.
- Jerry Markon, âHealth Co-ops, Created to Foster Competition and Lower Insurance Costs, Are Facing Danger,â Washington Post, October 22, 2013.
- Cohen, âWhile You Were Sleeping, Fiscal Cliff Deal Whacked âObamacareâ Nonprofit Co-ops,â NPQ, January 7, 2013, dev-npq-site.pantheonsite.io/policysocial-context/21586-while-you-were-sleeping-fiscal-cliff-deal-whacked-obamacare-nonprofit-co-ops.html.
Rick Cohen is the Nonprofit Quarterlyâs correspondent at large.